About Your Stickers
What Sticker Paper do you use?
We have 3 options of stickers available at Nati Planning.
Our most popular is Premium Matte Vinyl. This is thin, repositionable and extremely vibrant.
We also have Repositionable Gloss Vinyl, and a Premium Matte Paper (which is permanent)
Pens and Vinyl:
Nati Planning Vinyl Stickers are a little special. They are thin and repositionable - making it easy to change your layout as you please, but not all pens will be suitable.
We recommend the following pens:
- Sharpie Fine and Ultra fine permanent markers,
- Staedtler Lumocolor Superfine Markers,
- Pilot Permanent Markers,
- Bic Mark It Ultrafine Permanent Markers,
- Sakura Microperms,
- Most Ballpoint Pens & Any Permanent Markers.
You will be sent a Pen Tester Sheet with a list of suitable pens and an appointment box sticker to test your pens before using them on the vinyl stickers you have purchased.
All pens are suitable on our Premium Matte Paper Stickers.
About Your Inserts
What Paper do you use?
You have the option of deciding a paper weight that suits your needs best. 100 GSM (27lb) is thicker than most copy paper and allows for minimal bleed through with most pens, while the thicker 120 GSM (32lb) is slightly more luxurious and completely eliminates bleed through with most pen types including fountain pens. Both paper weights are buttery soft and smooth. TN Inserts come with a complimentary printed cardstock cover that is 250 GSM.
Can I request a custom order?
At the moment we are not taking on custom orders.
When will you send my order?
Check the announcement at the top of the main page for our current processing time.
Do you ship worldwide?
Yes we do! Please contact us if you have any trouble finding your country during the checkout process.
How will my order be sent?
Your stickers or inserts will be sent to you in a water proof cello bag to protect it from the elements. We also use rigid mailer envelopes or rigid mailer boxes to keep your items safe and secure.
What is your return policy?
We will gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Nati Planning within three (3) days of the receipt of the order and include a photo.
I’m outside of Australia – Will I be charged customs fees/taxes?
Each country may levy charges including customs fees, taxes, import duties and other associated costs. Buyers are responsible for any customs and import taxes that may apply. Please check with your own countries border security/customs area if in doubt.
Payments, Coupon Codes and Security
Do you have discounts or payment codes?
The best place for you to find out details about our current promotions is to join the exclusive Nati Planning VIP Group on Facebook.
Do you have a rewards program?
We most certainly do! We love rewarding our loyal customers.
Am I charged in Australian dollars?
Nati Planning is located in Australia and charges in Australian Dollars. For customers outside of Australia your bank may charge processing fees.
What Payment options do you offer?
We offer our customers the option of paying via PayPal, Credit Card, or Afterpay